Testimonials
Check out what our customers have to say about us! If you too are happy with the product and service you've received from The Ribbon Rose, we would love to hear from you. Thanks, the team at The Ribbon Rose.
Eva from Northland Sep 2025
I cannot say enough good things about The Ribbon Rose! Every order I have placed has been fulfilled quickly and with the most beautiful yarn, at really reasonable prices. When I can I make the trip to the store in person as everyone is so lovely and their range is immaculate. I will be shopping here for as long as I need crafting supplies
Marie Milsum Aug 2025
I couldn't believe my eyes when I stepped into your 3 floors shop when I was doing a road trip up north. I do however mostly buy online which I must say the service is amazing. Very happy customer.
Glen Greer from Christchurch Jul 2025
This must be a new record! Ordered last night - in Christchurch by lunchtime. The Ribbon Rose has the best service I’ve ever encountered.
Sandy Anderson from Napier Apr 2025
We love, love, love our KnitPro Symfonie knitting needles. The best ever! Regards, Sandy
Christina from Christchurch Apr 2025
Once again I’m super happy with my online order! It arrived within 2 days to Christchurch with great communication along the way. You guys rock! It’s on my bucket list to visit your store in Auckland one day soon. Big thanks.
Margaret Hough Apr 2025
The service I received from Paula was wonderful. It’s rare these days to get that kind of service and attention when shopping . Many thanks.
Jenny Sullivan Mar 2025
I have received more lovely wool and a Edwards Menagerie Book, they were delivered in a box rather than a courier bag. I am very impressed with the service I received from The Ribbon Rose. Thank you Paula and team so much!
Frances Elaine Hawker Mar 2025
Highly recommended by several friends, they were right. Great product, outstanding service.
Nikki Moore Mar 2025
Amazing service! I ordered a set of paints yesterday afternoon and they got from Auckland to Tauranga the next morning before lunch!! Very prompt service. Thank you so much!
Karen Mar 2025
Wonderful, friendly customer service! Emma and Alex went above and beyond to help, thank you!
Catherine Davis from Wanaka Mar 2025
I ordered a book and crochet hook late Tuesday afternoon in Wanaka, Central Otago and it arrived Thursday 6th March 2025 in the afternoon. Excellent service. One happy customer. Thank you very much.
Maureen Mar 2025
I bought Nutex Crazy Paua Wide Back, what lovely fabric it is.
The speedy delivery was amazing. Thank you so much.
The Ribbon Rose is the place to shop.!!
Maya Feb 2025
Really happy to find a store that stocks such awesome quality products at a great price. Looking forward to visiting the store when I’m next in Auckland, it looks beautiful!
Juliet Alexander from Hastings Feb 2025
Thank you for the extremely quick delivery of my new Ashford Loom … and quite a few accessories. Overnight was really “overnight”! I am very happy with the product and I got my hubby to assemble it straight away without any issues. 100% recommend Ribbon Rose.
Yasmin from Auckland Feb 2025
My first online order and it definitely won't be my last. Very impressed with how fast my order was shipped and delivered to me. Beautiful patterns and knitting yarns. Thank you so much!
Rhonda Jan 2025
I have purchased products online frequently, especially Rit Dye and Jacquard poly dyes. Highly recommend them. Recently the wrong dye was sent, I informed Ribbonrose and the correct one arrived the next day. Top customer service. Always prompt service.
Amanda H from Auckland Jan 2025
I usually buy online, but as a treat we came in store to purchase my Circulo cotton! I was assisted by a lovely lady (didn’t catch her name) but she had funky blue hair!
Very knowledgeable and super friendly!
Online service is always amazing!
Sharon from Napier Dec 2024
I purchased the No-Count Cross Stitch Kit - Spring Cottage. Beautiful picture at a great price. Wow. Shipping was very fast. I ordered Weds night and it arrived within 3 days! Fantastic service. If I'm ever in Auckland we'll be popping in to your store. Highly recommend. :)
Gina Dec 2024
Today Alex gave me the most efficient service re my online order. As always, The Ribbon Rose really looks after their customers. Thankyou!
Hilda from Northland Nov 2024
Thank you again team for the excellent service. Your reply is always super fast. My wool arrived the next day and I can not wait to start my new project to review the wool too.
Shona from Coromandel Nov 2024
Thanks for your incredible focus on customer service. Your response to my enquiry was great, the speed of delivery for my wool was amazing (I'm in a rural area and I received my parcel the next day!) Your product offering, pricing and service just can't be matched. I can't wait to purchase more products Thanks again
Ian McCartney from Christchurch Oct 2024
Impressive service! The sets of colouring pencils arrived so quickly, beautifully packed. Thank you.
Janette Sullivan Sep 2024
I just love getting a parcel from The Ribbon Rose, beautifully packaged & arrives the next day. I feel like im getting a present! Highly recommend!!
Jackie McCann from Auckland Apr 2024
Excellent website. Great communication of order.
Efficient delivery.
Very happy to use them again. Will recommend them at every opportunity.
Diane from Christchurch Mar 2024
I am so happy with all the items I have purchased and such fast delivery. I will continue to use RR and refer friends
Anna from Nelson Feb 2024
I was really impressed with the staff member who answered the phone, and sorted an order for me today. She was great, so thanks so much!
Dee from Wellington Dec 2023
Have to say what a great store, love that they had Bob Ross painting products available, saved me from shopping overseas and waiting a long time for getting them.
The Bob Ross brushes are amazing!
I was amazed I got my second order just before Christmas too! Ordered Thursday and arrived on Saturday which was very unexpected but appreciated! As I thought it might come later being so close to christmas. Definitely glad I came across the Ribbon Rose when i did.
Daniel tumata from Auckland Dec 2023
Excellent service Im particularly impressed with how fast it took for items to get to me, gave me no time get skeptical about whether a site is legit on a first order
Sue from Auckland Dec 2023
I highly recommend ordering from The Ribbon Rose. Every time I have placed an order it is dispatched the same day and in my hands the next day which is amazing considering it is Rural Delivery. I have never been disappointed with the product.
Vicki from Tokoroa from Tokoroa Oct 2023
Hay team, Second purchase from your new store, excellent service and fast delivery thank you. great to know you guys are only a phone call away, Cheers
Pam Sep 2023
Fantastic service....second purchase from Ribbon Rose and both times were excellent with very fast delivery and great products...can't thank you enough..:)
Isabel from Christchurch Sep 2023
My felted tweed knitting kit arrived.(Martha) Such lovely wool. Quite fine but is knitting up in a very soft drapey garment. Parcel arrived in super quick time. Much appreciated..
Liz from Wellington Aug 2023
I am so happy, i ordered an easel and it arrived the next day! Great service??
Jeanette Erikson from Oamaru Aug 2023
Fantastic customer service, ordered Sunday and yarn on my doorstep 9.30 Tuesday!
Thankyou .
Lydia from Wellington Jul 2023
I have just received my first online order of wool from Ribbon Rose - thank you!
From start to finish, excellent service!
I will be back!!
Margie Strongman from Cambridge Jun 2023
Recently I dealt with the team at Ribbon Rose and especially Jon
What an absolute joy it was to find a business which specialises in
In superb Customer Service. My entire situation had been of my doing
but to Jon it was not problem. The alternative was immediate forthcoming
and everything was resolved seamlessly and without any feeling of rancour.
Ribbon Rose and the team will be willingly recommended.
Thank you again Jon for such a successful outcome.